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Important notices

Forum Details
Title RETURNS & EXCHANGES POLICY
Posted by FEMMEMUSE (ip:)
  • Rate 0points  
  • Date 2020-08-04
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Returns & Exchanges



1) Returns due to defective item(s) or wrong delivery

You can return items due to defective item(s) or wrong delivery. However, exchanges are not accepted.

Please contact FEMMEMUSE Customer Service via email within 7 days of receiving the items.

(Make sure to include the order number, product code, and pictures of the defective item or wrong delivery.)

FEMMEMUSE bears the international shipping costs for the return and replacement (if applicable).

Please send us a copy of the receipt for the return shipping via email within 3 days after return request so that we can reimburse you the cost.


* Your return is not processed in following conditions:

 - if you ship your item without prior notice.

 - if 7 days have passed since receiving items.

 - if the tags/labels (User guide, boxes, additonal items) of the items are damanged.

 - if there are trace of use (applicaible to defective items as well).

 - due to threads coming out from massive production, or threads which can be seen.

 - due to stains which can be removed by wet wipes.

 - due to wrinkles created by folding.

 - due to stains or damages caused by customer.

 - if items are washed, altered, or dry-cleaned.

* When returning the items, all the components including packaging should be in original condition.

* Products can smell due to dyes used in production process.


2) Returns due to change of mind

We do not accept returns and exchanges due to simple change of mind.

 

3) Missing items

If you received your parcel and find any item(s) missing, please contact FEMMEMUSE Customer Service within 1 day of receipt.

Please keep all the compartments including packaging. This way we can check for any damages to the parcel or possible repackaging in the course of delivery.

 

■ Order Cancellation or Change (Before Shipment)

1) Order Cancellation

You can cancel selected items or the entire order.

Cancellations can only be processed if your order is 'Pending' and not yet shipped.

Please contact FEMMEMUSE Customer Service via email ASAP.

 

2) Order Change

You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model.)

Changes to order can only be processed if your order is 'Pending' and not yet shipped.

Please contact FEMMEMUSE Customer Service via email ASAP.

 

3) Change of Shipping Address

Changes to address can only be processed if your order is 'Pending' and not yet shipped.

Please contact FEMMEMUSE Customer Service via email ASAP.

 

4) When the ordered item is out of stock

We at FEMMEMUSE strive to offer our best service by processing your order in a timely manner.

However, there are cases in which items are out of stock due to high demand.

In order to ensure a smooth and fast delivery, in such cases we will process your order as according to your pre-selected preference.

- If you selected ‘Refund the sold-out item and dispatch the rest of my order ASAP’,

we will deliver the remaining items except the item out of stock without any further notice.

- If you selected ‘Contact me first and let's think about it’, our customer service representative will contact you via email or telephone,

and you can decide whether you would like to cancel the sold-out item or the entire order.





Return Address


FEMMEMUSE, 5th floor, Yongseong Building, 231-5 Seongsan-dong, Mapo-gu, Seoul 

Zip code: 03967



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